会話例：ホテル予約

Receptionist: Good evening, ABC Hotel. How may I help you?

Caller: Hello, I’d like to make a reservation / book a room for two people for one night, checking in on January 23rd.

Receptionist: Certainly. What kind of room would you like?

Caller: Do you have any junior suites available for that night?

Receptionist: Please hold on while I check… I’m afraid all our junior suites are fully booked on the 23rd. However, we do have a standard suite available.

Caller: Okay. Could you tell me the rate for the standard suite, please?

Receptionist: The rate for the standard suite is $550 per night, including tax.

Caller: Alright, I’ll take it. I’d like to reserve that room.

Receptionist: Excellent. To confirm your booking, may I have your name and credit card details, please? The final payment will be processed upon checkout.

Caller: Sure. My name is [Name], and my card number is […]. Do you have a restaurant or a convenience store in the hotel?

Receptionist: Yes, we have a Japanese restaurant on the top floor serving light meals until 3 am, and a 24-hour convenience store on the first floor.

Caller: Great. And how can I get to the hotel from Narita Airport?

Receptionist: There are shuttle buses departing every half hour from the airport directly to our hotel. The fare is 1,000 yen per person.

Caller: Perfect. One more thing, it’s our wedding anniversary on the 23rd. Is it possible to have some flowers arranged in the room?

Receptionist: Of course! Congratulations! We would be delighted to arrange complimentary flowers for your special occasion. We’ll make a note of it in your reservation.

Caller: That’s wonderful! Thank you so much!

Receptionist: You’re very welcome. We look forward to welcoming you on the 23rd. If your plans change, please let us know in advance.

Caller: Okay, thank you. See you then.

会話例：レストラン予約

Receptionist: Hello, XYZ Noodle. How may I help you?

Caller: Hello, I would like to make a reservation / book a table for five people for this Friday, the 30th, at 8:00 pm.

Receptionist: Certainly, for five people at 8 pm on Friday the 30th. Smoking or non-smoking?

Caller: Non-smoking, please. Also, one person in our group has a buckwheat allergy. Do you offer any buckwheat-free noodle options?

Receptionist: Yes, we do. We have noodles made with rice flour and wheat flour as well. Would that be suitable?

Caller: Yes, that sounds perfect. Thank you. Could you also tell me what time the last order is on Fridays?

Receptionist: Our last order on Fridays is at midnight.

Caller: Got it. There’s a possibility the number of people might change slightly. Should I call again to reconfirm?

Receptionist: Yes, please. As space is limited, we would appreciate it if you could confirm the final number of guests at least one day prior to your reservation.

Caller: Okay, I will. Thank you.

Receptionist: Thank you for calling. We look forward to seeing you.

会話例：歯医者の予約

Receptionist: ABC Dental Clinic. How can I help you?

Caller: Hello. I would like to make an appointment with the dentist today, if possible. It’s an emergency!

Receptionist: Oh dear. Could you tell me what happened?

Caller: I’ve had a severe toothache since last night. It’s very painful now, and I can’t eat. I’d like to get treatment as soon as possible.

Receptionist: I’m so sorry to hear that. Unfortunately, we are fully booked for today. The earliest available appointment is tomorrow morning at 10:00 AM. Would that work for you?

Caller: Yes, 10:00 AM tomorrow is fine. Please book that for me.

Receptionist: Alright. May I have your name and phone number, please? … Okay, your appointment is confirmed for 10:00 AM tomorrow. If you need to reschedule or cancel, please let us know as soon as possible.

Caller: Okay, thank you very much. See you tomorrow.

Receptionist: You’re welcome. Take care.

オンライン予約でよく見るフレーズ

• Check availability: 空き状況を確認する
• Select dates: 日付を選択する
• Check-in date / Check-out date: チェックイン日 / チェックアウト日
• Number of guests / adults / children: 人数 / 大人の数 / 子供の数
• Room type / Seat selection: 部屋タイプ / 座席指定
• Book now / Reserve now: 今すぐ予約する
• Confirm booking / reservation: 予約を確定する
• Enter payment details: 支払い情報を入力する
• Booking confirmation: 予約確認書
• Cancellation policy: キャンセル規定

変更・キャンセルのフレーズ

• I’d like to change my reservation/booking/appointment for [日付/名前など].
  [日付/名前など]の予約を変更したいのですが。
• Is it possible to reschedule my appointment to [新しい希望日時]?
  予約を[新しい希望日時]に変更することは可能ですか？
• I need to cancel my reservation/booking under the name [予約名].
  [予約名]での予約をキャンセルする必要があります。
• Unfortunately, I have to cancel my appointment on [日付] at [時間]. I apologize for any inconvenience.
  残念ながら、[日付]の[時間]の予約をキャンセルしなければなりません。ご迷惑をおかけし申し訳ありません。

使い分けのポイント再確認

• Reservation: 場所や座席の「確保」（ホテル、レストラン、交通機関など）。動詞は reserve または make a reservation。
• Booking: 予約の「手配」や記録（ホテル、交通機関、チケット、ツアーなど）。動詞は book。イギリス英語でより好まれる傾向も。
• Appointment: 人と会う「約束」（医者、歯医者、美容院、面接など）。動詞は make an appointment with…。